When will my tickets arrive?
As soon as payment is completed you will receive an email confirmation with your tickets attached.
What should I do if the email confirmation doesn't arrive?
We recommend that you check both, inbox, Spam and junk folders. If you haven't received the email let us know and we can send it again!
Can I get a refund on my ticket?
Situations will be assessed on a case by case basis, so please contact us, providing us with your name, contact telephone number and booking reference number.
Can I Book at my nearest Library?
Absolutely, simply go to main reception and they can book your tickets for you.
Do I need to print out my tickets?
It's up to you! We advise you to download your tickets onto your phone or device and we can scan the QR code on your tickets when you arrive. It helps saves the planet!
Where do I go when I arrive at the library?
Go to either main reception if we are clearly not visible or come straight to our pop up Box Office located by the performance area.
I purchased tickets through a third party provider, and have an issue, what do I do?
You will need to contact the third party provider directly regarding any issues with your tickets, Librarian Theatre will not hold any responsibility
for issues that may arise with any third party ticket provider.